1. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, title, and date of birth.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via third-party providers).
• Transaction Data: Details about payments to and from you and details of products (such as our signature coats and jackets) you have purchased from us.
• Technical Data: IP address, browser type, time zone setting, and location data.

2. How We Use Your Data

We use your information for the following purposes:

• To Fulfill Your Orders: Processing your purchase, arranging delivery, and managing returns.
• Customer Support: Responding to your inquiries regarding our designs.
• Marketing: Sending you updates on new collections and “hero product” releases (only if you have opted in).
• Website Improvement: Analyzing how visitors use our site to improve the user experience.

3. Legal Basis for Processing

We only process your data when we have a legal reason to do so:

• Contract: To deliver the products you ordered.
• Consent: When you sign up for our newsletter.
• Legitimate Interests: To improve our brand and provide a secure website.
• Legal Obligation: To comply with tax or accounting laws.

4. Sharing Your Information

We do not sell your personal data. We only share information with trusted partners who help us run our business:

• Payment Providers: To securely process your transactions.
• Courier Services: To deliver your John Caulcrick garments to your door.
• Technical Service Providers: For website hosting and analytics.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

6. Your Rights

You have the right to:

• Request access to your personal data.
• Request correction or erasure of your data.
• Object to or restrict the processing of your data.
• Request the transfer of your data to another party.
• Withdraw consent at any time.

7. Cookies

Our website uses cookies to distinguish you from other users and keep track of your shopping cart. You can set your browser to refuse all or some cookies, but this may affect website functionality.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.